Choosing Care Close To Home
In choosing a hospital, what's important to you is also important to us. Exceptional care, high quality standards, a talented team of physicians, and a staff whose number one priority is you.
At Franklin Regional Medical Center, we maintain our position at the forefront of technological care with a state-of-the-art emergency department, advanced surgical service lines, wound care, sleep lab, diagnostic testing and much more. Our well-trained physicians and other health care staff members stand by 24/7 to provide compassionate care with the latest medical treatments and technology. We are commitment to recruiting top physicians in key specialty areas to better serve you close to home.
For many serious life-threatening events – such as heart attack, stroke and trauma injury – time is of the essence when it comes to receiving medical care. Close-to-home care has the potential to save lives and provide follow-up treatment that is easily accessible. Even keeping up with routine care, such as annual exams, screenings and vaccinations, is easier when you visit local providers.
We believe that people want to receive the care they need close to home and to their loved ones. We have selected highly trained professionals to lead our clinical departments and to assist our medical team. Ample parking and one-call scheduling makes being proactive about your health less time-consuming and more user-friendly.
We built a culture on decades of experience and training, and we are always working to achieve a higher standard of care for our patients. You do not have to travel outside the county for many of the services and treatments that your families need. Come by Franklin Regional and see all that we have to offer in keeping Franklin County healthy and thriving, in a setting just around the corner.
Nobody wants to think about having to go to the hospital, but all want the peace of mind knowing it's there if we need it.
At Franklin Regional Medical Center, we work every day of every year to make sure you have what you need... right here in your own community.
We provide a full range of inpatient services to meet the needs of every member of your family. Some of our services include our:
Intensive Care Unit
Progressive Care Unit
Medical / Surgical Unit
It's all here, close by in the community you call home. But there's more. State-of-the-art equipment. Board-certified physicians. Highly trained staff with advanced certifications in their own specialties. All available at a moment's notice to meet your healthcare needs.
Our Emergency Department treats most injuries and illnesses, from cardiovascular concerns to influenza, to bruises and sprains, under highly trained, Board Certified Physicians, 24 hours a day, seven days a week. Our talented staff have years of expertise and training in emergency medicine. They also understand the importance in treating each patient compassionately and with respect.
Our Emergency Department has won various awards in the community for providing excellent patient care and was recently listed in Metro Magazine “as one of the best in the area”.
Patients who do not require traditional hospitalization have the option of using convenient, cost effective and time saving outpatient services.
Patients requiring outpatient observation (less than 24-hour admission) are admitted to a semi-private room where they are closely monitored, yet afforded the comfort and monitoring of dedicated staff. Our admissions area represents the latest concept in outpatient care. At Franklin Regional Medical Center, we provide a convenient setting where x-rays, electrocardiograms, laboratory work, admission paperwork and pre-operative instructions can be completed.
Our state of the art facility features the areas only heated aquatic therapy pool. Our facility provides the latest in rehabilitation technology and equipment. Our skilled team of licensed and certified physical, occupational, and speech therapists, along with our therapist assistants and technicians make for an unbeatable combination.
The Surgical Services Center of Franklin Regional Medical Center performs a wide range of surgical procedures daily, with a talented team of surgeons, anesthesiologists, anesthetists, nurses and technicians. We understand that to our patients and their families, there is nothing “routine” about surgery. Our team is dedicated to providing each patient a personalized, compassionate experience in a soothing and secure environment, close to home. Surgical procedures are offered in both the inpatient and outpatient setting.
The following specialty areas perform various surgical procedures at Franklin Regional Medical Center:
- Bariatic Surgery
- General Surgery
- Gynecological Surgery
- Podiatric Surgery
- Spine Surgery
- Urological Surgery
Due to tremendous technological advancements, an extensive range of surgeries can now be performed safely and cost effectively on an outpatient basis. Patients utilizing our Outpatient Surgery Department can benefit from the newest surgical procedures, and the convenience and comfort of recuperating at home. We have recently added and modified our Outpatient Surgery Department. This new addition combines comfort, privacy and a calm healing environment with the latest in medical technology.
Offering significantly improved recovery time, some of the procedures we do as Outpatient Surgery are:
- Laparoscopic Procedures
- Gallbladder Removal
- Hernia Repairs
- Arthroscopy of Knees
- Arthroscopy of Shoulders
- Breast Biopsies
- Foot and Hand Surgeries
- Cataract Extractions
- Endoscopy/ Colonscopy
- Pain Management
Our program relies on a talented and diversified team of skilled surgeons, anesthesiologists, anesthetists, nurses and technicians. These dedicated professionals, with their combined years of extensive training and experience, provide our patients the finest surgical care delivered in a personal and intimate setting. After surgery, patients are cared for in the Post Anesthesia Care Unit (PACU) and then transferred to the appropriate unit for inpatient recovery care.Our Post Anesthesia Care Unit / Recovery Room (PACU)
Following surgery, patients are cared for in the Post Anesthesia/ Recovery Room. Here, patients are in the expert care of nurses with years of experience in post anesthesia care and certification in Advanced Cardiac Life Support. Our recovery process is backed by the most technologically advanced monitoring equipment available, all in a soothing healing environment.For Your Safety
Our Surgical Services Center each year performs a wide array of surgical procedures, with exceptional results, not only in providing high quality care, but also in maintaining a safe environment for our Patients. Franklin Regional is dedicated to implementing best practices and techniques to maintaining our outstanding safety record.Our Technology
We use the very best in available medical technology, Franklin Regional has invested millions of dollars in medical equipment and technology.
Franklin Regional Medical Center has a fast, convenient way to schedule all outpatient tests and procedures. It is called One Call Scheduling and it allows patients and physicians the ease and convenience of dialing one number and speaking to one person to schedule all outpatient diagnostic services.
One-Call Scheduling reduces the time patients spend on the phone calling various hospital departments to schedule tests. A patient or a physician will call (919) 497-8410 and schedule as many tests as necessary.
HOURS OF OPERATION
Monday - Friday: 8:00am - 5:00pm
After hours, please leave a message and your call will be returned the following business day.
TESTS / PROCEDURESThe following tests and/or procedures can be scheduled by One-Call Scheduling:
- Stress Echocardiograms
- Holter Monitors
- Pulmonary Function Testing
- Bone Scans
- Thyroid Scans
- Lung Scans
- Diagnostic X-rays
- C.T. Scans
- M.R.I.'s (IV sedation if needed)
- Flouro Exams
- Diagnostic Mammograms
- Screening Mammograms
INTERVENTIONAL RADIOLOGY PROCEDURES
A hospital stay- whether for a few hours or a few days- is often an anxious time. At Franklin Regional Medical Center, we understand your concerns and will do everything possible to assure you a comfortable stay. Your physician will make preliminary arrangements for your admission, testing or outpatient treatment. Unless, of course, it's an emergency in which case you will be treated immediately. During admission you will meet with one of our friendly patient registration representatives to complete the medical and legal forms required for all patients.
Visitor InformationWe take tremendous pride in creating an atmosphere that provides the best in available healthcare and a healing environment for our patients. Our patients are our #1 priority. We need your help and cooperation in achieving the best results for our patients.
General Visitor Guidelines
At Franklin Regional Medical Center, the healthcare needs and comfort of our patients come first, and we ask for the understanding and cooperation of all visitors in meeting those needs.
Visitors should enter and leave the hospital as quickly and as quietly as possible.
- Visits should be short, comforting and reassuring to the patient.
- Visiting hours are between 8:30am and 8:30pm daily, except in specialty areas.
- Please limit the number of visitors to two per patient at any time.
- Children may not be left unattended in the waiting rooms.
- Many patients have very low resistance to common infections. Visitors with cold symptoms (sneeze, cough, etc.) are asked to avoid visiting.
- At times it may be necessary to restrict visitors for a particular patient. A "Precaution" sign will be posted on the patient's door. If you have any questions about these precautions, please ask the nurse before you enter the room.
- Patients can receive telephone calls between 8:00am and 9:00pm daily. The main number is (919) 496-5131 . Calls after 9:00pm or prior to 8:00am will not be forwarded to patient's rooms.
- All calls will be transferred to the Nurse's Station. It will be determined by the nurse if the call may be transferred to the patient.
The Medical/Surgical Unit is located on the second floor, ext. 8402. A wide variety of patients are cared for on the Medical/Surgical units. Patients are admitted via the Admissions Department or the Emergency Department. Patients admitted to the Medical/Surgical Unit are typically in need of respiratory, cardiac, multi-system care or receive needed post-operative care.
Intensive Care Unit
Our Intensive Care Unit (ICU) provides intensive nursing observation and care. The visiting times on this unit are carefully scheduled to coordinate with treatments, rest periods and physician visits.
- Visitors are limited to two visitors at a time per patient.
- No children under 12 are permitted to visit the ICU.
- The ICU waiting area is located adjacent to the ICU, please call ext. 8404 and check with nursing staff prior to entering the Intensive Care Unit.
ICU Visitation Hours
11:00am - 11:30am
2:00pm - 2:30pm
5:00pm - 5:30pm and 8:00pm - 8:30pm
We understand your concern for your family member in the ICU. It will help if you choose a family spokesperson that may call the unit for information and then share with other family members. Please encourage well-meaning friends and relatives to contact this person.
Progressive Care Unit
This unit is designed to care for patients needing close monitoring but not intensive care. Patients who may require monitoring or require a specific level of care are appropriate for the Progressive Care Unit. This unit is also called the telemetry unit, which allows patients needing cardiac/heart monitoring the ability to be monitored and mobile within a specific distance of the unit.
Franklin Regional Therapy Center
The Therapy Center provides a complete array of therapy services. The Center is adjacent to the Hospital in the Medical Arts Building. Along with outpatient services, the Therapy Center also provides a full compliment of inpatient services including; Physical, speech and occupational therapies.
Staying Overnight with a Patient
Under special circumstances, a patient may benefit from having a family member or friend stay
overnight. The nursing staff will make the necessary arrangements to make your stay comfortable. A parent of a pediatric patient is required to stay with the child during his/her hospitalization.
Effective July 4th, 2009 Franklin Regional Medical Center will become a tobacco-free campus. For everyone's health and safety.
Patient parking is located off N. Bickett Boulevard. Overflow parking can be found in the parking lot near the Visitors Entrance on Hospital Drive. Our Visitor parking is located by the Visitor's Entrance of the hospital, off of Main Street and Hospital Drive.
Spiritual benefits can be a great source of strength and comfort to you and your family. Franklin Regional Medical Center works very closely with the churches, mosques and synagogues throughout the community to provide you with support. If you don't have a local clergy, one from your chosen denomination can be asked to visit you while you are here. If your spiritual needs require certain foods, prayer/meditation, clothing/objects and customs regarding birth or death, or if you would like your church notified of your admissions, please contact your nurse.
Cafeteria/ Food Service
Our Dining Room, located to the left of the elevator near the Visitors entrance, is open to families and visitors from 7:30am to 5:30pm.
Meals are served in the cafeteria as follows:
BREAKFAST : 7:30am - 8:30am
LUNCH : 11:30am - 1:30pm
DINNER : 4:30pm - 5:30pm
Full course meals and sandwiches are available at these times. The self-service salad bar is available at lunch Monday - Friday.
The Menu Line operates from 9:00am Monday through Friday for the Lunch selections of that day. Menu Line number: (919) 497-8009 .
A vending area in the Dining Room is open 24 hours a day. A variety of snacks and beverages are available. (A vending area is also located in the Emergency Department waiting area). The hospital provides FREE complimentary Coffee to all visitors.
Meal times for patients:
BREAKFAST : 8:00am to 9:00am
LUNCH : 12:00 noon to 1:00pm
DINNER : 5:00pm to 6:00pm
Each unit has sandwiches and a stocked kitchen with healthy snacks for the patient and are available at your request.
Franklin Regional provides FREE Wifi Internet Access throughout the facility for our patients, guests & visitors. Additionally, we provide two computers in the Outpatient Waiting Area with Internet Access.
Frequently asked questions
Do I need to bring my current medications with me to the hospital?Yes, all of your current medications will need to be brought with you to the hospital for identification and then sent home.
Is internet access available at Franklin Regional?Yes. Patients, visitors and doctors at Franklin Regional have access to free Wi-Fi/wireless high-speed Internet while visiting the hospital. By offering Wi-Fi accessibility, patients and their loved ones can keep up with family or work via the Internet. Connectivity is available throughout the hospital including patient rooms and visitor waiting areas. Franklin Regional's free Internet connection works with any Wi-Fi enabled device such as a laptop computer, Pocket PC or web-enabled call phone. We also provide two computers in the Admissions/Out-Patient waiting area for patients, family members and visitors.
Who do I call to setup a payment arrangement?Call our Hospital Financial Counselor at (919) 497-8055
Who do I call for questions about my post billing?For Medicaid Billing Questions, please contact (919) 497-8056. For Medicare Billing Questions, please contact (919) 497-8051. For Blue Cross Billing Questions, please contact (919) 497-8029. For All Other Billing Questions, please contact (919) 497-8405.
Do we offer self-pay discounts?Yes, we offer a 60% discount for all uninsured patients.
If I have questions about an appointment, who would I call?One-Call Scheduling at (919) 497-8410
What are patient mealtimes?Meals are served between 8:00-9:00am, 12-1:00pm, and 5:00-6:00pm.